Medical Eye Associates — SMS Privacy Policy

 Medical Eye Associates (“we,” “our,” “us”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, store, and safeguard mobile information when you opt in to receive SMS (text) messages from us. This policy applies to all SMS communications related to appointment reminders, scheduling updates, cancellations, patient support, and any other approved message types associated with our A2P 10DLC campaign.

1. Information We Collect

When you opt in to receive SMS messages, we may collect the following information:

  • Your mobile phone number
  • Your name (if provided during intake or verbal consent)
  • Confirmation of your SMS opt‑in status
  • Message delivery and interaction data (e.g., STOP/HELP responses)

We do not collect any additional personal information through SMS beyond what is necessary to deliver messages.

2. How We Use Your Mobile Information

Your mobile number is used solely for the following purposes:

  • Sending appointment reminders
  • Scheduling updates or changes
  • Cancellation notices
  • Patient support notifications
  • Double opt‑in confirmation messages (if applicable)
  • Responses to HELP or STOP keywords

We do not use SMS for any purpose outside the message types you consented to.

3. Message Frequency

Message frequency varies based on your interactions with our office but will not exceed 3–5 messages per day, unless a notification event requires additional communication.

Standard message and data rates may apply.

4. How to Opt Out

You may opt out at any time by replying:

STOP

After opting out, you will receive one final confirmation message stating that you have been unsubscribed and will no longer receive SMS communications.

You may opt back in at any time by replying:

START

5. How to Request Help

For assistance, reply:

HELP

You may also contact us directly:

Phone: 1‑407‑724‑2127 Email: support@medeyedoc.com

6. Mobile Information Sharing Disclosure

We do not share, sell, rent, or disclose your mobile information to:

  • Third parties
  • Affiliates
  • Marketing partners
  • External organizations

Your mobile number is used exclusively for Medical Eye Associates’ SMS communications and will never be shared for marketing or promotional purposes at any time.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your mobile information from unauthorized access, disclosure, or misuse. While no system is completely secure, we follow industry standards to protect your data.

8. Consent & Opt‑In Requirements

By opting in—whether through:

  • Web form
  • Paper intake form
  • Electronic form
  • Verbal consent with double opt‑in (if applicable)

— you agree to receive SMS messages from Medical Eye Associates according to this Privacy Policy.

Your consent must match the message types listed in our A2P 10DLC campaign registration.

9. Changes to This Policy

We may update this SMS Privacy Policy periodically to reflect changes in regulations or our messaging practices. Updates will be posted on this webpage with a revised “Last Updated” date.

10. Contact Information

If you have questions about this SMS Privacy Policy or your mobile data, contact us:

Medical Eye Associates

921 N Main St #203 Kissimmee, FL 34744

Phone: 1‑407‑724‑2127

Email: support@medeyedoc.com

Website: https://medeyedoc.com/

Last Edited on 2026-07-09